If you continue to have issues, you can try using another 2-step verification method that you set up.Ĭreate a new set of recovery codes following the directions in the Add 2-Step Verification to Your Account article.The meaning of FAQ is a document (as on a website) that provides answers to a list of typical questions that users might ask regarding a particular subject also : a question included in such a document. You will need to enter the new code that is displayed in the app if the previous code did not work. Make sure you're entering a code that is currently active. My Authenticator verification code does not workĪuthentication App 2-Step Verification codes only work when displayed in the app. If you're still unable to log in with a new code, please contact Customer Support. Use the Resend Code or Start Over feature on the 2-Step Verification login screen to request a new code. My email 2-step verification code does not workĮmail 2-Step Verification codes expire after 15 minutes and will no longer work if the code was already entered incorrectly for that account. If you're still not receiving the 2-Step code after following those steps, please contact Customer Support. ![]() You can also try using another 2-step verification method you set up if you continue to have issues.
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